Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection, use, disclosure, and protection of personal information provided by users ("you," "your," or "Player") to jil77 Casino ("jil77," "we," "us," or "our") through our website located at https://jil77.cam, mobile applications, and all related services, features, and content (collectively, the "Service"). By accessing or using the jil77 Service, creating an account, or providing any personal information to us, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

jil77 is committed to protecting the privacy and security of all personal data entrusted to us by Filipino players and users from other jurisdictions. We comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations issued by the National Privacy Commission of the Philippines, and applicable international data protection standards. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete contractual framework governing your use of jil77 services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jil77 account or use our services, we collect various categories of personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as Philippine passport number, driver's license number, or other valid ID numbers) required for age verification and identity authentication.
• Contact Information: Residential address, email address, mobile phone number, and other contact details necessary for account communication, verification, and customer support.
• Financial Information: Payment method details including bank account numbers, GCash mobile number, PayMaya account information, credit or debit card numbers (stored in encrypted form by our payment processors), transaction history, deposit and withdrawal records, and other financial data required to process payments.
• Account Credentials: Username, password (stored in encrypted hash form), security questions and answers, and any other authentication information you create during registration or account management.
• Verification Documents: Copies of government-issued identification documents, utility bills, bank statements, or other documents submitted for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.
• Communication Records: Content of messages, emails, live chat transcripts, support tickets, and other communications you send to jil77 customer support or receive from us.

2.2 Information Automatically Collected

When you access or use the jil77 Service, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and hardware specifications.
• Connection Information: IP address, internet service provider, approximate geographic location (country, region, city level based on IP address), time zone settings, and connection type.
• Usage Data: Pages visited, games played, betting history, session duration, clickstream data, features accessed, search queries, referral sources, and other behavioral analytics.
• Performance Data: Error logs, crash reports, loading times, and other technical diagnostics that help us improve Service performance and troubleshoot issues.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, bank partners), identity verification services, fraud prevention agencies, credit reference agencies where permitted by law, and marketing partners. This information is used to verify your identity, prevent fraud, comply with legal obligations, and enhance our services.

3. How We Use Your Information

jil77 collects and processes your personal information for the following specific, legitimate purposes:

• Account Management: Creating, maintaining, and managing your jil77 account; authenticating your identity; processing your registration; and enabling you to access and use our gaming services.
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions; verifying payment methods; maintaining transaction records; and handling billing inquiries.
• Game Provision: Providing access to casino games, sports betting, live dealer tables, and other gaming products; tracking your bets and game results; calculating winnings; and managing your account balance.
• Compliance and Verification: Verifying your age and identity to ensure you meet minimum age requirements (21+ for Philippines); conducting KYC and AML checks; complying with gaming regulations and licensing requirements; and preventing underage gambling.
• Security and Fraud Prevention: Detecting, preventing, and investigating fraudulent activities, money laundering, collusion, bonus abuse, multiple accounts, and other violations of our Terms & Conditions; protecting jil77 and other players from harm.
• Customer Support: Responding to your inquiries, resolving complaints, providing technical assistance, and maintaining communication records for quality assurance and training purposes.
• Marketing and Communications: Sending promotional offers, bonus notifications, newsletters, game updates, and other marketing communications where you have consented to receive such communications (you may opt out at any time).
• Service Improvement: Analyzing usage patterns, conducting market research, testing new features, improving game selection, personalizing user experience, and developing new products and services.
• Legal Obligations: Complying with applicable laws, regulations, legal processes, and governmental requests; enforcing our Terms & Conditions; protecting our legal rights; and responding to law enforcement inquiries.
• Responsible Gaming: Implementing responsible gaming tools such as deposit limits, session reminders, and self-exclusion programs; identifying problem gambling behaviors; and providing access to support resources.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 and international data protection laws, jil77 processes your personal information based on the following legal grounds:

• Consent: You have provided explicit, informed, and freely given consent for us to process your personal data for specific purposes, such as receiving marketing communications or using cookies beyond essential functionality.
• Contract Performance: Processing is necessary to perform our contractual obligations under the Terms & Conditions, including providing gaming services, processing transactions, and managing your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including gaming license requirements, anti-money laundering laws, tax obligations, and age verification mandates.
• Legitimate Interests: Processing is necessary for our legitimate business interests or those of third parties, such as fraud prevention, security, service improvement, and direct marketing (where not overridden by your privacy rights).
• Vital Interests: In rare cases, processing may be necessary to protect your vital interests or those of another person, such as during emergency situations.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting us or adjusting your account settings. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.

5. Information Sharing and Disclosure

jil77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

• Service Providers: Third-party companies that provide services on our behalf, including payment processors (GCash, PayMaya, banks), game developers (JILI and other providers), identity verification services, cloud hosting providers, customer support platforms, email delivery services, and analytics providers. These service providers are contractually obligated to protect your data and use it only for specified purposes.
• Regulatory Authorities: Philippine gaming regulators, the National Privacy Commission, PAGCOR, law enforcement agencies, and other governmental bodies when required by law or in response to valid legal processes such as court orders or subpoenas.
• Financial Institutions: Banks, payment processors, and fraud prevention agencies for transaction processing, verification, and anti-money laundering compliance.
• Professional Advisors: Lawyers, accountants, auditors, and other professional advisors who require access to information to provide services to jil77.
• Business Transfers: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your information may be transferred to the acquiring or successor entity, subject to the same privacy protections.
• Affiliated Entities: Companies within the jil77 corporate group that assist in providing services, subject to the same privacy standards described in this Policy.
• With Your Consent: Any other third parties where you have provided explicit consent for the specific disclosure.

All third parties with whom we share your personal information are required to maintain appropriate security measures and process your data in accordance with applicable data protection laws and our instructions.

6. Data Security and Protection

jil77 implements comprehensive technical, organizational, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse. Our security infrastructure includes:

• Encryption Technologies: All sensitive data, including passwords and financial information, is encrypted both in transit (using SSL/TLS protocols) and at rest (using AES-256 encryption or equivalent standards).
• Access Controls: Role-based access controls ensure that only authorized personnel with legitimate business needs can access personal data, and all access is logged and monitored.
• Secure Infrastructure: Our systems are hosted in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, fire suppression systems, and redundant power supplies.
• Network Security: Firewalls, intrusion detection/prevention systems, and regular vulnerability assessments protect our network infrastructure from external threats.
• Employee Training: All jil77 employees and contractors receive mandatory data privacy and security training and are bound by confidentiality obligations.
• Incident Response: We maintain a comprehensive security incident response plan to quickly detect, contain, and respond to any data breaches or security incidents.

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and update our security practices to minimize risks. You also play a crucial role in protecting your account by using strong passwords, not sharing your credentials, and promptly reporting any suspicious activities to jil77 support.

7. Data Retention and Storage

jil77 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting requirements. Specific retention periods vary depending on the type of information and applicable legal obligations:

• Active Account Data: Personal information associated with active accounts is retained for the duration of your relationship with jil77 and for a period thereafter to handle any post-closure inquiries or disputes.
• Transaction Records: Financial transaction records, betting history, and related documents are retained for a minimum of five (5) years as required by anti-money laundering regulations and gaming license requirements.
• Verification Documents: KYC and identity verification documents are retained for the period required by applicable regulations, typically five (5) to seven (7) years following account closure.
• Communication Records: Customer support communications, emails, and chat transcripts are typically retained for two (2) to three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your marketing preferences and consent are retained until you withdraw consent, plus a reasonable period to demonstrate compliance.
• Legal Hold: Information subject to legal proceedings, investigations, or regulatory inquiries is retained until the matter is fully resolved and all appeal periods have expired.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis, research, and service improvement purposes without privacy implications.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and international data protection standards, you have the following rights regarding your personal information. jil77 is committed to facilitating the exercise of these rights:

• Right to Information: You have the right to be informed about what personal data we collect, how we use it, who we share it with, and how long we retain it (as described in this Privacy Policy).
• Right of Access: You can request a copy of the personal information we hold about you, including details about processing activities and data sources.
• Right to Rectification: You can request correction of inaccurate, incomplete, or outdated personal information. You can update most information directly through your account settings.
• Right to Erasure: You can request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. Note that some information must be retained to comply with legal obligations.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another service provider where technically feasible.
• Right to Object: You can object to processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests under certain circumstances.
• Right to Restrict Processing: You c an request restriction of processing under certain circumstances, such as when you contest the accuracy of data, object to processing, or during investigation of a complaint.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. We will respond to your request within the timeframes required by applicable law (typically within fifteen (15) to thirty (30) days). We may request additional information to verify your identity before processing requests involving access, correction, or deletion of personal data.

9. Cookies and Tracking Technologies

jil77 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze usage patterns, remember your preferences, and provide personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Service to function properly, including session management, security features, and load balancing. These cookies cannot be disabled without severely affecting functionality.
• Performance Cookies: Collect anonymous information about how visitors use our website, which pages are most popular, and error messages. This helps us improve Service performance and user experience.
• Functionality Cookies: Remember your preferences (such as language, currency, and game favorites) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness. We may work with advertising partners who use cookies to show you jil77 ads on other websites based on your browsing activity.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may prevent you from using certain features of the jil77 Service. For more information about managing cookies, visit your browser's help section.

10. Third-Party Services and Links

The jil77 Service may contain links to third-party websites, applications, or services operated by game providers, payment processors, affiliates, or other partners. This Privacy Policy applies only to jil77 and does not govern the privacy practices of third-party websites or services, even if accessed through our platform.

We are not responsible for the privacy policies, practices, or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information. When you use third-party payment services like GCash, PayMaya, or bank transfers, those providers' privacy policies and terms govern the collection and use of information you provide to them.

jil77 game providers (including JILI and other suppliers) may collect certain anonymous gameplay data to improve game performance and user experience. Such data collection is subject to the respective provider's privacy policy and our contractual agreements with them.

11. International Data Transfers

jil77 primarily serves players in the Philippines. However, some of our service providers, technology partners, and data storage facilities may be located outside the Philippines, including in jurisdictions that may have different data protection standards.

When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data receives an equivalent level of protection, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing certain countries as providing adequate data protection
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers

By using the jil77 Service and providing your personal information, you understand and consent to the transfer, storage, and processing of your information in countries outside the Philippines where our service providers operate, subject to the protections described in this Privacy Policy.

12. Children's Privacy

jil77 Casino services are intended exclusively for individuals aged twenty-one (21) years or older, in compliance with Philippine gambling laws and responsible gaming standards. We do not knowingly collect, use, or disclose personal information from individuals under the legal gambling age.

During registration, all users must verify that they meet the minimum age requirement. We implement age verification procedures, including document verification, to prevent underage access to our gaming services. If we discover that we have inadvertently collected personal information from a minor, we will promptly delete such information from our systems and terminate the associated account.

Parents and guardians who believe their child has provided personal information to jil77 should contact us immediately using the details in Section 14. We take underage gambling prevention seriously and cooperate fully with authorities to protect minors from accessing online gambling services.

13. Changes to This Privacy Policy

jil77 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or technological developments. When we make material changes, we will notify you through one or more of the following methods:

• Posting a prominent notice on the jil77 website homepage
• Sending an email notification to the address associated with your account
• Displaying an in-app notification when you log in
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the jil77 Service after changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any modifications, you should discontinue use of the Service and contact us to close your account.

For significant changes that require renewed consent under applicable law, we will obtain your explicit consent before applying the new terms to your existing data.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, our data protection practices, or the exercise of your privacy rights, please contact us through the following channels:

When contacting us about privacy matters, please include your full name, account username (if applicable), and a detailed description of your inquiry or request. For security purposes, we may ask you to verify your identity before processing certain requests.

If you are not satisfied with our response to a privacy complaint or believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: www.privacy.gov.ph